Frequently Asked Questions

Detailed answers to the most frequently asked questions.

How long does it take to receive my domain name?

All domain name transfers are initiated within 24 hours of a cleared payment subject to availability. Check the product page to confirm the availability and domain registrar transfer options. Some domains require an account with a specified registrar for immediate transfer. This is specified under Availability on the product page. If you do not have an account with the specified registrar, you must either open an account for immediate transfer, or wait until the specified date to transfer the domain to a registrar of your choice. Exactly when you will receive your domain depends on the registrar. If we are transferring domains to the same registrar, you can expect to receive your domain within a few hours. If we are sending the domain to another registrar, then this usually takes a few days and up to 7 days. This is not under our control and is dependent upon the registrars. The transfer of domains is controlled by ICANN (Internet Corporation for Assigned Names and Numbers) and for your protection they impose a 60-day lock on domain transfers for those domains which have recently changed ownership. Because we are always buying domains and wish to offer them to our customers as soon as possible, some of our domains are locked, so we specify this under the available transfer options. The domains may still be purchased and transferred to your ownership immediately assuming you have an account with the specified registrar. Internal transfers of ownership within the same registrar are not restricted. If you need further clarity regarding the transfer of the domain you wish to purchase from us please email

What do I need to receive a domain name?

Domain names are managed by a registrar. In order to receive a domain name from us you need an account with a domain registrar. Popular registrars include: GoDaddy;; Bluehost; NameCheap. It is generally free to create an account with a registrar. Once you have created an account, we'll just need your account information to transfer the domain to you. It's important to note that some registrars charge a small fee for the transfer of around 20 USD. This is paid by the account holder receiving the domain. Note that some of our domains specify a registrar under Availability for immediate transfer. You must have an account with the specified registrar in order to receive this domain immediately. The available date for transfers to other registrars is also specified.

Are there any additional costs?

The only additional cost is a domain transfer fee charged by the domain registrar of around 20 USD which is paid by the account holder receiving the domain.

How long does it take to receive my logo?

Upon completion of full payment, you will receive a copy of the logo file in a transparent png file format for immediate use within 24 hours. Depending on your requirements and any changes or alternative logo requests, you will receive the full source files within a further 24 hours.

What file format do you provide the logo and source files in?

Our designers use a variety of tools to produce the logo files, including Adobe Illustrator and Adobe Spark. The primary logo file is provided in a rastor format, usually as a transparent png file for immediate use. The source files can be provided in an Adobe AI & EPS file formats or shared as an Adobe Spark Project upon request. Specific requirements for high-definition files can also be considered.

Can I change the logo design?

Yes! All of our domain names come with up to two alternative logo designs. You can also keep the original one. A branding expert will work with you to understand your design preferences and we'll include a limited number of revisions for your new designs. New logo designs typically take between 2-5 days. Contact us to request a logo change or claim your alternative logo designs.

Can I make an offer for a domain I've found on the site?

Yes! We are open to any reasonable offers, however, we believe our domains are competitively priced. Don't forget we offer you the added value of providing a professional logo service, a free logo revision, fast domain transfers and great customer service!

Do you include the Trademark for the domain I purchase?

No! You are buying the right to use a domain name on the internet, and the related logo and branding only. It would not be possible for us to provide the trademark as trademarks are country specific. Buying a domain name simply gives you exclusive rights to use that domain name on the Internet. It does not grant any other legal rights. We do not guarantee that the name associated with the domain name you select is not already trademarked. It is up to you to do the necessary due diligence.

Do I need a Trademark to use a domain?

No, but there are several benefits:

  • Protection against impersonation of your business
  • Legal protection against infringement of trademark
  • The trademark is an asset and adds value to your business
It is recommended that if you are using a domain for commercial purposes that you seek professional advice on how to secure and protect your trademark. We cannot offer that advice on our website.

What is your refund policy?

Excluding exceptional circumstances, refunds or exchanges are not permitted once payment has been made and the domain transfer is initiated. This is because we cannot stop a transfer once initiated.

Do you own the domains that you sell?

Yes! Unless clearly stated we own the registration of all of the domains that we sell on the site. This is important in order to maintain the integrity of our service. You may have seen other sites offering thousands of domains owned by third-parties. Whilst this gives you a great deal of choice the acquisition of the domain is not assured as it depends on the third-party releasing the domain - assuming that they haven't already sold it on another marketplace.

Do you offer additional services?

Yes! In addition to the products offered on this site we also provide bespoke consultancy services in the areas of domain name acquisition and market-place; web-based marketing and eCommerce; brand consultancy and website development. Please reach out to us if you would like additional information.

What is your business name and where are you registered?

Alan Scales Ventures is registered in Switzerland, CHE-390.852.243.

What payment methods do you accept?

We currently accept secure payments using debit or credit cards via Stripe or PayPal.

What name will appear on my statement?

Alan Scales Ventures will appear on your Stripe or PayPal Statement.